Terms & Conditions
Buying Products on Our Website :
All of our prices are inclusive of GST. We try to have accurate pricing and availability information on all the products we offer, despite our best efforts, a small number of the products in our catalogue may be misprinted or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a products correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price.
Change in Price :
We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be despatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for despatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.
Click and Collect :
It’s easy and convenient to collect the item you ordered online with us! All you need to do is wait for an email from us when your order is ready for collection, then you’ll be free to come in-store within our working hours to pick it up. Don’t wait too long though, we will charge a $10 daily storage fee after 15 days from when we sent the email.
When you head in-store to collect you order, make sure you bring along:
1- A copy of your confirmation email or Order id
2- Valid photo ID, e.g. Drivers licence, passport, student ID, etc
3- Debit/credit card used as proof of purchase.
Some of the items we offer come in very large boxes, and they might not fit in a regular car. If possible, please bring an SUV or hatchback with all its back seats folded, so that you can carry the item back safely. Before heading in-store, you can always check the box dimension to make sure it fits in your car.
Delayed / Lost Delivery :
If you have not received your order within 25 working days of despatch (not including weekends ), you must immediately contact us about the delay/loss. In case of providing wrong information like the delivery address, we will not provide any refund or replacement.
Order Cancellation/ Refund:
Online payment processing charges are not refundable. All following charges are charged by 3rd party and they are not refundable once payment is successful.
- AfterPay: 6% of the total order amount.
- Credit Card: 1.5% of the total order amount.
- in-store payment: 1% of the total order amount.
It Can take up to 3 weeks to complete a refund process.
Information You Provide To Us :
The following applies to any information you provide to us, for example during any registration or ordering process.
You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfill your order, market/communicate products and services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part of our business), associates or sub-contractors (together our Partner Companies).
If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying behaviour and if you send us personal correspondence such as emails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as Personal Information.
We will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.